Refund and returns policy

1. Overview & Commitment

At Techlerator (“Techlerator,” operating through Techlerator Inc., Delaware, USA, and Techlerator Ltd, UK), we are dedicated to delivering high-quality, practical technology learning experiences. We want you to feel confident in your decision to upskill and advance your career with us.

This Refund and Returns Policy applies to all individual learner enrollments in Techlerator learning programmes (including Transition, Graduate, Expert, and Talent Incubation courses) purchased through our website (techlerator.com).

US Consumer Rights Notice (California Civil Code § 1723 & FTC Guidelines): In compliance with applicable US federal and state consumer protection laws, all refund terms, cooling-off periods, deferment criteria, and cancellation windows are explicitly disclosed prior to checkout and enrollment.

2. Statutory 14-Day Right of Cancellation (UK & EU Distance Selling)

In compliance with the Consumer Contracts Regulations 2013 (UK) and the EU Consumer Rights Directive (2011/83/EU), consumers residing in the UK or EEA purchasing digital educational services online have a statutory right to cancel their enrollment within 14 calendar days from the date of purchase/enrollment (“Cooling-off Period”) without penalty:

• Cancellation Before Course Commencement: If you submit a cancellation request within 14 days of purchase and prior to the official cohort start date, you will receive a 100% full refund of all tuition fees paid.
• Cancellation After Course Commencement: If the course cohort starts during your 14-day statutory cooling-off period and you expressly request to access or begin the course content, you retain the right to cancel within the 14 days, but Techlerator will deduct a fair pro-rata amount proportional to the live sessions, digital content, and instructional services delivered prior to receiving your cancellation notice.

3. Standard Refund Policy & Timelines (US & International)

In addition to statutory consumer rights where applicable, Techlerator applies the following clear refund criteria globally:

• Pre-Cohort Refund Requests: You are eligible for a 100% full refund if you submit a written cancellation request at least 5 business days prior to the official start date of your enrolled course cohort.
• Requests Submitted Less Than 5 Days Before Start: Refund requests submitted less than 5 business days before the cohort start date (and outside statutory cooling-off periods) are not eligible for a monetary refund, but may be deferred to a future cohort date in accordance with Section 6.
• Post-Start Date Refunds: Except under the statutory 14-day cooling-off period described in Section 2, tuition fees are non-refundable once more than 14 days have passed from the official cohort start date.

4. Refund Submission & Processing Procedure

To request a refund, please follow these steps:

1. Submit a formal written request by emailing contact@techlerator.com.
2. Include your full legal name, registered email address, enrolled course title, cohort start date, and order/transaction receipt number.
3. Our admissions and finance team will review and verify your request within 2 to 3 business days.
4. Approved refunds will be processed back to the original payment method (e.g., credit card, debit card, or bank transfer) within 10 to 14 business days of approval.

5. Course Change Policy

We understand that career goals and schedules can change. If you wish to switch to a different course or discipline (e.g., switching from Data Analysis to Software Testing or Product Management):

• Changes Before or Within First 7 Days: You may switch to another course track up to 7 calendar days before or within the first 7 days of enrollment without paying any administrative fee.
• Higher Fee Course: If the new course has a higher tuition fee, you must pay the remaining fee difference prior to switching.
• Lower Fee Course: If the new course has a lower tuition fee, Techlerator will refund the excess fee difference to you within 14 business days of the approved change request.
• Late Track Switches: If you request a course switch after a cohort has already commenced and progressed past the first 7 days, a minor administrative re-allocation fee of 3% (up to a maximum of £25 / $35) may apply to cover platform and instructor provisioning costs.

6. Deferment & Suspension Policy

If personal circumstances prevent you from attending your enrolled cohort, you may request to defer your start date:

• First Deferment (Free): You may defer your enrollment to the next scheduled cohort of the same course at no additional charge by notifying contact@techlerator.com at least 5 business days prior to the original cohort start date.
• Subsequent Deferments: A second or subsequent deferment request, or a deferment request submitted after the cohort start date, may be subject to a nominal deferment processing fee of £50 / $70 to reserve your seat in the future intake.
• Maximum Deferment Period: Enrollments may be deferred for a maximum period of 12 months from the original purchase date. After 12 months, unredeemed enrollments expire without refund.

7. Cohort Cancellation or Rescheduling by Techlerator

Techlerator reserves the right to cancel or postpone a course cohort due to insufficient enrollment, instructor emergency, or unforeseen technical disruptions. In the rare event that Techlerator cancels a cohort prior to commencement:

• Enrolled students will be notified in writing via email at least 2 business days prior to the scheduled start date.
• Students will be offered a choice of:
  1. A 100% full monetary refund processed within 7 business days; OR
  2. A free priority transfer to the next available course cohort; OR
  3. An equivalent credit voucher towards any other Techlerator programme.

8. Enterprise, Custom & SaaS Contracts

Corporate training contracts, enterprise software subscriptions (Xeruit, Xualify, Xearn), and custom B2B service integration projects are governed strictly by their respective enterprise Master Services Agreement (MSA) or Statement of Work (SOW). Standard retail consumer refund terms do not apply to custom corporate agreements.

9. Contact & Assistance

If you have questions, require clarification, or wish to submit a refund, deferment, or privacy enquiry, please contact us:

• Admissions & Refund Requests: contact@techlerator.com
• Privacy Requests & Rights Enquiries: security@techlerator.com
• Data Protection Officer (DPO): dpo@techlerator.com
• Compliance & Bias Enquiries: compliance@techlerator.com